Additional fees & charges
Not all couriers set all additional charges. On occasion, additional delivery charges are applied by our network partner couriers and are most commonly a result of underdeclared weight or volume, pickups or deliveries to/from a residential address not included on booking or excessive driver wait time at the pickup or delivery location.
We know you dislike additional fees and surcharges and so do we, so here is a description of all possible fees and charges set by the couriers in Freight Save’s network which may be applied, even after delivery. Only the maximum charge possible is displayed in that category, excluding any applicable fuel levy & GST. For specific costs of additional charges set by your nominated courier, please contact Freight Save directly on 1300 696 001 or email your query to contact@freightsave.com.au
After Hours Deliveries
For deliveries requested before 7am & after 5:30pm weekdays & weekends a maximum after hours surcharge of up to $240 may apply. For deliveries requested on Australian public holidays, the maximum surcharge is up to $320. Some couriers charge double the applicable hourly rate for services scheduled after hours.
Cancellation Fees
Apply for bookings cancelled whilst in transit or after allocation for collection with driver. Maximum charge of up to the full cost of booking.
Book in Freight
$2.50 for pickups or deliveries required to be booked in with the receiver. Please note not all couriers offer this service. Please contact Freight Save directly if you require pickup or delivery at a specific time.
Driver Wait Time
For waiting time at either pickup or delivery above the allocated time included. Maximum charge of up to $95p / 30mins Most couriers have a driver wait time charge applicable after the first 10 minutes.
Extra Drop
Maximum charge up to $4.20 p/leg after first drop.
Extra Weight
For items re-weighed by driver or at depot and found to be underdeclared. Maximum charge is up to $5.31 + difference calculated on correct weight. Couriers charging on an increments basis may charge the full cost of the next increment.
Freight Cages
For freight received loose and requires transporting in cages, rental of cages will be charged. Maximum charge of up to $1.90 p/day.
Futile Pickup
For a booked pickup where the consignment is unavailable at the location or time. Maximum charge is the greater of either $50 or the full cost of the shipment (courier) or up to $15 + 1.5 times the hourly rate (taxi trucks).
Futile Delivery
For deliveries unable to be made due to the receiver being unavailable (and no ATL leave order has been made). Maximum charge is the greater of either $50 or the full cost of the shipment (courier) or up to $15 + 1.5 times the hourly rate (taxi trucks).
Hand Unload/break Pallet
For deliveries requiring hand unloading. Maximum charge of up to $36.88 p/hour (min 1 hour) for couriers charging p/hour and up to $90 p/pallet for couriers charging per pallet. Please indicate that hand unload is required when booking for pickup/delivery locations without suitable facilities ie: loading dock/forklift for large & bulky goods including pallets/skids.
Home Deliveries
(Not booked through website) – of under 22kg to over 100kg maximum charge range between $6.00 - $250. For incorrectly declared commercial addresses, the above maximum charges may be applied. Home deliveries above ground floor may incur additional surcharges of upto 25%.
Manual Connote
For labels required to be prepared by courier/driver. Maximum charge of up to $30. Please note not all couriers offer this service. Please contact Freight Save directly if you have any difficulties printing your shiping labels. For shipping labels which require reprinting/reattaching, a maximum charge of $2.50 per item may be applied.
Manual Handling Fee
Also known as a Depot Handling Fee, this applies to deliveries requiring manual handling for items not compatible with conveyor systems. Items include but not limited to items of poor packaging or of unusual shape and composition ie: drums, tubes, wooden crates, liquids, glass, highly fragile items, flat packed items and items 100cm or over in more than 1 dimension. Maximum charge of up to $25.00
Manual Measurement Fee
Freight that is reweighed or remeasured and found to be under declared may incur a manual measurement fee of up to $5.31 + difference on calculated freight.
Minimum Charge Pallets / Skids
Some couriers have minimum charges for skids & pallets. Maximum minimum charges of up to 175kg (skids) and 350kg (pallets).**
Minimum Pickup Fee
Applies when freight despatched at any one time is less than the minimum pickup fee. Maximum minimum pickup fee of up to $31.26.**
Over Length
Items that exceed 1.2m in any direction may attract over length surcharges. Please contact Freight Save to discuss these prior to booking your service.
Oversized Pallets
Pallets greater than 1.2m x 1.2m x 1.4m and/or weight of 500kg may incur a maximum charge of any additional pallet spaces occupied (charged in full pallets).
Palletising Freight
For freight that is received loose and is required to be palletised for delivery. Maximum charge of up to $25.00 per 15 minutes.
Pallet Jack
For deliveries requiring the truck to transport and use a pallet jack for loading/unloading. Maximum charge of up to $41.20.
Placcarded Load
For deliveries requiring specific signage to be displayed due to the nature of the goods being transported. Maximun charge of up to $180p/job.
Proof of Delivery (POD)
Some carriers have an administration fee for providing POD on request. Please contact Freight Save directly if this is required. Maximum charge for POD requests are $50 after 3 months from date of delivery.
Redelivery Charge
Where delivery cannot be made due to the receiver being unavailable, a redelivery charge may be applied. The maximum redelivery charges are up to $48.00 (cartons) and $35 (per pallet).
Road Tolls
For tolls incurred on direct or point to point courier services, the maximum charge is the toll amount + a 10% administration fee.
Taillift Pickup/Delivery
For pickups and deliveries with no loading/unloading facilities available. Applies to pallets, skids and crates etc and any item >30kg (driver maximum lift weight).
Time Sensitive Delivery
For deliveries needing to be delivered at a certain time a maximum charge of up to $112 may be applied. Please note not all couriers offer this service. Please contact Freight Save directly if you require delivery at a specific time.
Time Slot Delivery
For deliveries needing to be booked into a certain timeslot ie distrubution centres, a maximum charge of up to $150 may be applied. Please note not all couriers offer this service. Please contact Freight Save directly if you require delivery at a specific time.
Two Person Deliveries
It is the responsibility of the customer to ensire suitable assistance for drivers at both pickup and delivery locations. Jobs requiring additional labour (two man jobs) may incur a maximum charge of up to $75.00 p/hour (minimum 1 hour).
Wide Load Deliveries
For deliveries requiring additional measures due to the size of the load. Maximum charge of up to $20 p/hour + applicable hourly rate.
Wrong Address/Insufficient Address
For bookings requiring alteration to either pickup or delivery address after booking may incur up to a maximum charge of up to $25 applied by the carrier.
Manual Booking Fee
A charge of $8.00 will be applied for bookings processed manually by Freight Save for a service available via the website or Member Account Portal.
For any questions relating to packing your goods or any dangerous, restricted or prohibited items, please contact us via email to contact@freightsave.com.au or call 1300 696 001
