There has been a 16.6% growth in Australian eCommerce sales over the last year, with 80% of Australians now shopping online. The cost and timing of shipping are becoming increasingly crucial for Australians. There is a 60% chance that your customer will abandon the cart if they feel that the shipping cost is too high.
Most Aussies now support local stores with stock since they can’t rely on international shipping times. When considering eCommerce shipping in Australia, you need to know whom you use for shipping, the options available, tracking parcels, freight cost and customer satisfaction.
This is where Freight Save steps in! Feight Save members enjoy one point of contact for member support, better pricing and delivery speeds.
Let’s take a look at the best delivery partner for eCommerce shipping:
The most popular delivery partners in Australia:
- DHL Express
- Australia Post
- Aramex Australia
- FedEx Australia
- CouriersPlease
Choosing the best delivery partner for eCommerce shipping can be tricky. Often business owners are so busy that they choose one or two shipping providers. The problem with this is that they are often beholden to these companies’ timelines and aren’t updated on disruptions to the delivery network. Freight Saves solution for eCommerce shipping in Australia is to provide companies with a choice of carriers and provide a consolidated bill (which is more cost-effective than having separate accounts).
Improving delivery times
There are various ways to improve the delivery service. Let’s have a look:
Choosing the right delivery option
The options like next day delivery, standard delivery, pallet delivery can improve the delivery service. People mostly preferred next-day delivery as it helps in attaining customers satisfaction.
Multiple shipping methods depend on an item’s weight and the time taken for the delivery. Options include:
- Next day delivery
- Standard Delivery
- Pallet Freight
- Flat rate shipping
A tip for eCommerce stores is to incorporate free standard delivery shipping into the cost of the product. Over 66% of customers now expect companies to offer free shipping. However, quick delivery is also important to customers, and almost half of customers are willing to pay a premium for it. eCommerce businesses should consider having a separate option for express shipping.
Freight Save’s Members HelpDesk allows businesses to easily manage expectations with their Member Partner to ensure that their parcels are delivered on time.
Parcel Tracking
Delivery expectations can be managed by knowing where an item is and when it will be delivered. However, tracking is only one component of the equation. Part of the headache that eCommerce businesses face is that they have to lodge a ticket with a shipping provider if something goes wrong, which leads to hours of lost productivity a month.
Freight Save take care of all support requests for you, ensuring that an item is delivered on time.
Price of Delivery
A customer likes to see special offers on the product as it attracts more customers and encourages them to spend extra money on the product. It reduces the chance of customers choosing another company to purchase the product.
By using a variety of carriers, Freight Save can keep costs low. Instead of being locked into long term contracts with shipping providers, Freight Save ensures that you get a competitive shipping rate every time, no matter what it is that you’re sending. The cost of shipping drastically changes a product’s price. Larger companies often benefit from volume discounts, and Freight Save helps its members, including small businesses, by evening the playing field.
Customer Satisfaction & Customer Reviews
In eCommerce, shipping delivery plays a significant role in retaining customers. Almost 72% of customers are less likely to do business after a horrible eCommerce shipping experience. Freight Save helps provide eCommerce shipping solutions as an extension of your business. The help desk saves time and ensures satisfaction by aiding with order fulfilment.
Packaging and shipping are often a concern for customers, and they’ll share their experiences on review sites such as Google. If you are new to shipping, make sure to consult Freight Save. From choosing the proper shipping labels to clearly identifying the address and packaging the item securely, every aspect of shipping can make a big difference. Customers want their goods delivered in good condition and on time!
Work with Freight Save
Freight Save is a reliable courier partner in Australia, which keeps on improving its service to satisfy its loyal member base. Connect with the team of experts if you have any queries about shipping service.